Don't Wait—Call Remediate.

Frisco's young houses after hail, lightning or a leak

Most homes in Frisco went up after 2000, so the trouble rarely starts with age. It starts with a storm, a hard freeze, a split supply line or clay moving under the slab. You reach a person on our line 24/7.

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Our record

New to our records, not new to North Texas

Our crews did a lot of work across Dallas–Fort Worth in earlier years, and we are reopening in the metro now. The job log we keep today has no Frisco entry yet, so you will not find Frisco job photos or job stories here.

Instead, this page collects what is particular to houses in Frisco, read from the city's own pages, the Census Bureau, the National Weather Service, the USDA and FEMA, with a link beside each fact. Our services are the same here as everywhere we work: water mitigation, mold remediation, fire and smoke cleanup, air duct cleaning, the rebuild after the damage is handled, and construction and remodeling, all under one phone number.

The housing

A city built mostly since 2000

The median Frisco home was built in 2009. Of 80,353 housing units, 65,500 went up in 2000 or later, and the busiest decade was 2010 to 2019, with 32,151 homes.

Those counts are from the Census Bureau's American Community Survey for 2020–2024 (year structure built, table B25034; median year built, table B25035). A housing stock this new changes what a water call looks like. We seldom open a wall in Frisco expecting decades of patched repairs. We expect modern drywall, modern insulation and a slab foundation, and we look for where today's water went.

About 1,200 homes predate 1980

Only 1,234 units, under 2 percent, were built before 1980. When one of those is the house, we plan the tear-out around what an older home may hold before any rebuild starts.

Large houses, water that travels down

The median Frisco home has 6.8 rooms (table B25018), and 55,698 units are detached houses (table B25024). In a big house, a leak from an upstairs bath or laundry often shows up first as a stain on the ceiling below, far from where it began. We trace it with meters on both floors.

One household in three rents

Of 77,208 occupied homes, 26,330 are rented (table B25003), and 13,702 units sit in buildings of 20 or more homes. If you rent, tell your landlord first; we can work with the owner on the repair.

Hidden leaks

Is a high Frisco water bill a sign of a leak?

It can be. The city's utility billing answers say one of the most common leaks in a home is a toilet that runs without a sound, and a few drops of food coloring in the tank will show it in the bowl. A misbehaving irrigation system is the other usual suspect.

That guidance is in the city's water bill questions, and Public Works offers a free irrigation audit. A toilet flapper is a small fix. A leak that has been running inside a wall or under a floor for weeks is different: it wets drywall, baseboards and the pad under carpet, and that is where we come in, with moisture readings to find the edges before anything is cut.

One more Frisco detail: the city does not meter sewer, so it sets your sewer rate from your average water use in the winter months. Its winter leak answer asks you to report a repaired leak or a pool filling from that period, because either one can raise the rate for the year.

Hard freezes

The week the daytime high fell below the record low

On February 15, 2021, the high temperature at DFW Airport was lower than the record low for that date. The next morning it reached −2 °F.

Both facts are from the National Weather Service office in Fort Worth, which covers Frisco. In a cold that long, a pipe in an outside wall or an attic can freeze, split and stay quiet until the thaw. Heat matters here too: the Census counts 33,980 Frisco homes heated mainly by electricity and 41,821 by utility gas (house heating fuel, table B25040). Whatever the fuel, a house that loses its heat in a long freeze is a house where pipes can freeze.

Know where the valve is
The city says the customer shut-off is usually near the house in the front flower beds (city utility answer), though a plumber may be needed to find it on some lots. Look for it on a dry day.
Plumber for the pipe
A licensed plumber repairs the pipe itself.
Us for the house
We take out the water, remove what cannot be dried, dry the rest to the readings and rebuild. The steps are on water damage mitigation.

Hail and wind

Hail on a Frisco roof, and the permit that comes with it

On April 3, 2014, storm spotters reported hail 2 inches across in Frisco, according to the National Weather Service's preliminary report for that evening. Reports came in from both the Collin County and Denton County sides of the city.

The Fort Worth office's April 3, 2014 storm summary lists them with the rest of the day's reports. Frisco lies across both counties, so when you look up a storm date for a claim in NOAA's Storm Events Database, check both.

Same material, self-service permit

The city's residential permits page lists replacing a roof with the same material among its self-service permits, issued right away, along with water heaters, heating and cooling systems, doors and windows, and minor electrical and plumbing work.

Contractors register first

Frisco requires every contractor to hold a valid city contractor registration before a permit is issued. Additions, alterations, demolition, pools and fences go through the city's electronic plan process instead.

Wind takes fences down in the same storms. The city's building inspections answers say a fence permit is needed for all fences, except when repairing or replacing a portion limited to two sections or sixteen feet (fence answer). Our roof, siding, gutter and fence repairs after a storm are documented for the claim; see storm and hail damage repair.

Lightning and smoke

Lightning, yellow gas tubing and the smell of smoke

Frisco's fire marshal answers a question most cities never post: what kind of gas piping your home has. One common type is corrugated stainless steel tubing with a protective coating, usually yellow, and the city's answers on lightning sit right beside it.

The gas line answers say manufacturers recommend lightning protection and bonding to safeguard these pipe systems, and that no reported Frisco incident suggests homes with them will explode. If you think your house was struck, the city's advice is to call 911: the fire department would rather inspect a suspected strike than miss a hidden fire.

Once the fire department has cleared the house, what is left is often our kind of work: soot on walls and ceilings, smoke odor in the attic and closets, water from the hoses, and sometimes a section of roof or framing to rebuild. See fire and smoke cleanup for how that work goes.

The ground

Black clay that opens in summer and seals in spring

North Texas's Blackland Prairie soils swell when wet and shrink when dry. The USDA's record for Houston Black clay says its cracks stay open for 90 to 150 days in most years, and that water enters it quickly while it is cracked and very slowly once it is moist.

That is from the USDA Natural Resources Conservation Service's official soil series description. Your own lot may sit on a different soil; the free Web Soil Survey maps it and rates its shrink-swell.

A young house is not immune. As the ground under a slab rises and settles, plumbing inside the slab goes with it, and a slab leak can follow. We find the wet area with meters, open only what has to come out, dry it and rebuild, and foundation repair for clay-soil movement is part of our work.

Flood map

Zone A, AE or X: reading Frisco's flood map

The city's engineering answers send you to FEMA's map to check your address, and explain the letters you will see there. Zone A and Zone AE are both in the 1-percent-annual-chance floodplain; AE has a flood elevation and floodway worked out, A does not. Zone X lies in or beyond the 0.2-percent-chance area.

Look up your house in the FEMA Flood Map Service Center, and read the city's flood zone answers beside it. Many Frisco lots also carry a floodplain or drainage easement, which the city says protects storm sewers, channels, flumes and detention ponds. If water from a creek or a storm drain came inside, tell us when you call: outside water is not the same as a clean supply-line leak, and the cleanup plan changes with it.

Mold

If mold follows the water, Texas splits the job in two

Texas does not let one company both assess mold and remediate it on the same project. On every Texas project we remediate, an independent licensed mold assessor does the assessment.

The rule is Texas Occupations Code 1958.155, and we never assess and remediate the same Texas project. Once the remediation is done, everything the mold touched is replaced with new material, never cleaned and reused. The full process is on mold remediation.

The claim

What your insurer gets from us, and what you pay

For a covered repair, you pay only your deductible, and the insurer pays us the rest directly. Upgrades you pick are priced on their own.

We are the repair contractor, never the adjuster. We document the loss with photos, moisture readings and measurements, write a line-item estimate in the industry's standard estimating format, send it to your adjuster and answer questions about our scope. The claim stays between you and your insurer; more on working with insurance. The first consultation and quote are free, our work carries a written warranty with terms in your contract, and financing is available through our lending partner.

Asked in Frisco

What Frisco homeowners ask before the repair

Where do I find the water shut-off on a Frisco house?

The City of Frisco says the customer shut-off is usually near the house in the front flower beds, though on some lots a plumber may be needed to find it. Turn it off when a pipe breaks, have the plumber fix the pipe, then call us to take out the water, dry the house and rebuild.

Does a hail roof replacement in Frisco need a permit if the shingles stay the same?

Yes, but a simple one. Frisco lists replacing a roof with the same material among its self-service residential permits, issued right away. The contractor must hold a valid Frisco contractor registration before the permit is issued. A change of roofing material or other alterations go through the city's regular plan process.

A storm knocked down part of my fence in Frisco. Do I need a permit to fix it?

Not for a small repair. The city's building inspections answers say every fence needs a permit, except when repairing or replacing a portion limited to two sections or sixteen feet. Rebuilding more than that, or a whole new fence, needs a fence permit first.

We think lightning hit our Frisco house. Who do we call first?

Call 911. The City of Frisco says the fire department would rather inspect a suspected strike than risk an undetected fire. Once the house is cleared, call us for the soot, smoke odor and water cleanup and for any rebuild the strike or the fire left behind.

I had a leak repaired at my Frisco home this winter. Does it affect my sewer bill?

It can. Frisco does not meter sewer; it sets your sewer rate each April from your average winter water use, and a leak in those months can push it up. The city asks you to report repaired leaks from that period. We fix the water damage the leak left inside.