Carrollton home repairs after water, hail or a shifting slab

Our record here

One Carrollton job on our current log

Our job log for 2026 shows 1 logged job in Carrollton. Before that log began we worked widely across Dallas–Fort Worth, and we are now reopening in North Texas.

One job is a small record, so this page does not pretend otherwise. There are no Carrollton photos on it yet and no job stories. What it offers instead is the homework: the city's own permit and floodplain rules, its housing count from the Census Bureau, its soil from the USDA and the storms the National Weather Service logged here.

Here, as in every city we serve, the work runs from water mitigation, mold remediation, fire and smoke cleanup and air duct cleaning to reconstruction and to construction and remodeling. You make one call, and the same company goes from the wet floor to the finished room.

Water on the ground

Four creeks and a river: where Carrollton's water runs

The city names four major drainageways: Dudley Branch, Furneaux Creek, Hutton Branch and Indian Creek. The Elm Fork of the Trinity River runs along its western edge, and three upstream lakes run by the U.S. Army Corps of Engineers trim its peak flows.

All of that is on the city's floodplain information page, which also says extreme rain can still cause localized flooding. NOAA's Storm Events Database bears it out: on the night of February 28, 2018, training thunderstorms brought flash flooding to Carrollton, with water rescues reported by emergency management and a road closed by police. Another flash flood was reported in the city on September 21 the same year.

Look up your own address on FEMA's Flood Map Service Center. The city keeps its FEMA panels in two sets, one for the Dallas County part of town and one for the Denton County part, so the panel number depends on which side you live on. Flood damage is not covered by a homeowner's policy, the city reminds residents; it needs its own flood policy.

A new fund for the drains

On November 4, 2025 the City Council approved a stormwater fund, paid by a monthly fee set by how much hard surface a property has. The city's stormwater fund page says the system it pays for covers 243 miles of underground storm sewer, 27 miles of creeks and channels and two dams, and lists a FEMA map update among the projects. When those maps change, a house can move into or out of a flood zone, so it is worth checking again before a rebuild.

The houses

Built in the 1970s and 1980s: what the housing count shows

Of Carrollton's 54,365 homes, 25,150 went up in the 1970s and 1980s, almost half of the city in two decades. The median home dates from 1988, and 14,125 homes, about one in four, were built before 1980.

The Census Bureau's 2020–2024 five-year survey is the source: table B25034 for the decade each home was built and table B25035 for the median, give or take two years. A house from that boom has usually seen more than one owner and more than one round of repairs, so when a wall is opened after a leak, what is inside it may not match the plans anyone has.

Hail

The night of June 6, 2018, and what a new roof needs here

Shortly after midnight on June 6, 2018, hail three inches across was reported inside the city of Carrollton, and golf-ball-sized hail in its northern part, according to NOAA's Storm Events Database.

Those reports sit in the same NOAA database, filed by the National Weather Service for both counties the city spans. Hail that size breaks shingles, dents gutters and cracks siding and skylights, and water often finds the damage weeks later, at the next heavy rain.

For the repair, Carrollton's permit information page draws a clear line: residential roofing needs a permit only when the structural roof decking is replaced. When we repair a roof, siding or gutters after hail, the damage is documented for the claim the same way as our water work; more on storm and hail damage repair.

Under the slab

Heiden clay, slab leaks and the engineer the city asks for

Three points across Carrollton looked up in the USDA soil survey came back as Heiden clay or Stephen silty clay. The USDA rates Heiden clay high in shrink-swell, with cracks that stay open for 90 to 150 days in a normal year.

The official Heiden series description adds a detail that matters for water damage: water soaks in fast while the clay is dry and cracked, and very slowly once it is wet. Lots differ, so check your own in the free Web Soil Survey.

• Foundation repair, whatever it costs

  The city's foundation repair page says every foundation repair needs a permit regardless of value, designed by a professional engineer, with an inspection when the work is done.

• Plumbing under the slab

  Repairs to plumbing under a slab need a permit, and the plumber must provide a letter of excavation and backfill, by the city's plumbing work page. A French drain not tied to the plumbing goes through Engineering instead.

When a slab moves, the pipes inside it move too. Slab leaks are among the water problems we handle: the water comes out, the wet materials are opened and dried, and the floors and walls are rebuilt. We also take on foundation repair where clay has moved a house, within the city's engineer rule above.

Freezes

February 2021: pipes, attics and water heaters

The National Weather Service office for North Texas recorded 93 hours at or below freezing at DFW Airport from February 9 to 13, 2021, and then, after a few hours just above, 139 more. The low was −2 °F on February 16.

Those figures are on the Fort Worth office's event summary, which also logs the airport's snowfall from that storm. A pipe in an attic or a garage wall can split during a stretch like that and stay quiet until the thaw.

Carrollton's water heater page speaks to exactly those spots. Every water heater installation needs a permit, water pipes must be insulated where a heater sits in a garage or attic, and each heater needs a drain pan, an expansion tank and a shut-off valve on its cold-water pipe. If a burst line or a failed heater soaked the house, a licensed plumber fixes the pipe or the heater, and our part is removing the water, drying the structure and the rebuild. See water damage mitigation.

Permits

Which Carrollton repairs need a permit after water damage?

Finish work does not: the city lists painting, papering, tiling, carpeting, cabinets and countertops as needing no permit. A remodel or addition does, and so does any repair to the structure or to the plumbing, electrical or mechanical systems.

That comes from the city's pages on remodels and additions and on permits. Replacing doors or windows with ones of the same size needs no permit; changing the size of an opening does.

Mold

Testing and removing mold are separate jobs in Texas

A leak that sat behind a Carrollton wall can leave mold. Under Texas Occupations Code 1958.155 the company that assesses mold may not also remediate it on the same project, so when we remediate, the assessment comes from an independent licensed mold assessor.

We never take both roles on one Texas project. After removal, every material the mold reached goes out and new material goes in; nothing it touched is cleaned and put back. How the work runs, step by step, is on mold remediation.

Paying for it

Your deductible, our documentation, your insurer's decision

On a covered repair your share is the deductible; the insurer pays us the balance directly. Any upgrade you choose is priced on its own.

Our role is the repair contractor's, never the adjuster's. Photos, moisture readings and measurements record the damage; an itemized estimate in the industry's standard estimating format goes to your adjuster, and we answer what they ask about our scope. The claim itself is a matter between you and your insurer (see working with insurance). Consultation and quote cost nothing, a written warranty comes with our work with its terms set in each contract, and our lending partner offers financing.

Asked in Carrollton

Carrollton questions, answered from the city's own rules